Shipping and materials: All items are carefully wrapped in recycled and/or reusable, environmentally friendly products. Most packages are shipped via UPS with insurance and a tracking number.

FREE SHIPPING is automatically applied to orders over $100 (This does not including Pottery from lessons.)

Returns: If you are unhappy with your order, please initiate return within 10 days of receiving package. All return shipping is at customers expense. If item(s) is damaged upon return shipment to Batton Clayworks, no refund will be rewarded. If these guidelines are met, a full refund, minus $15 will be processed within 10 days of safely returned item(s). All sales are final after 10 days of arrival.

Damaged on arrival: We are very thorough, but things do occasionally happen. Damages are to be reported as soon as possible. please include photo documentation. No action can be taken if we are not notified within 5 days of arrival. Email or text images. P.S. We have not had much luck with UPS claims, but we do our best to replace your item without hassle.

Sales: All sales are final when items go on sale, or discount coupons are applied,

International Shipping: We are currently looking into this. Thank you for your patience.